AntBuddy: Omnichannel Center

Features AntBuddy: Omnichannel Center

Antbuddy Omnichannel CRM is a MULTI-CHANNEL Customer Care and Sales Management platform that helps businesses interact with customers, synchronize operational processes & DATA anytime, anywhere.
Currently, more than 500 corporate customers are using Antbuddy Omnichannel CRM service as a multi-channel interaction tool, changing the way of customer care, sales, and increasingly touching customers emotions.With AntBuddy Mobile, you can:- AntBuddy switchboard on mobile platform, anytime, anywhere.
Smart CALL CENTER component.- Increase work productivity: Query and process customer / incident / transaction information quickly.- Always connected: Respond to customers anytime, anywhere through HOTLINE calls and MULTI-CHANNEL interaction (Facebook, Zalo, Live chat, SMS, ...).- KYC - identify customers immediately upon interaction, personalize customer experience.- Diverse contacts: Customer contacts, internal contacts, synchronized personal contacts.